The following shows how to handle defective items, after receiving 


HANDLING DEFECTIVES THAT ARE FOUND AFTER RECEIVING ITEM

There are times when we go to sell a product , we find that the item was defective

 

 

 

  1. Go   into inventory adjustment
  2. Enter date
  3. Branch
  4. Appropriate “header comment”  ex: BROKEN / DEFECTIVE

  1. In qty/unit, enter a “-1” of the item , make sure the TYP = “S”

  1. Now, on the next line, enter the same item as “positive” and change the TYP = “F”

 

  1. Escape out of program, now item is in the RETURN GOOD QUEUE

 

Now we need to send back to Edison( note: must get all RGA info)

 

  1. Open RGQ, fill in header info, your , then enter until screen populates

 

After screen populates with info

 

  1. To send back to “EDISON”, in the return to field, do a “alt” B

(Return to Br)

 

  1. It will now prompt you for “which branch”, enter branch, hit enter

 

  1. We now need to create the transfer to send back to Edison, to do this, alt “C”= create 
  2. This will now create the transfer and then just go thru the SHIPPING process, status screen, change open shipment to “s” and then escape out

 

 

 

Note: same steps are used if you are sending the item back to the vendor yourself, but instead , you would enter the vendor name in the Return To field, and then alt “C” to create the return po. Once the material has left the building, that is when you would receive in the po.